Return & Refund Policy
RETURNING AN ITEM
You can initiate a return within 14 days and up to 30 days for defective products after your order has been delivered.
When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
Find below the table showing what you can return
WHAT CAN I RETURN?
Category |
Change Mind |
Wrong |
Defective |
Damage / Broken |
Fake / Unauthentic |
Wrong Size |
Stationary |
✘ |
✓ |
✓ |
✓ |
✓ |
✓ |
Computing |
✘ |
✓ |
✓ |
✓ |
✓ |
✓ |
Electronics |
✘ |
✓ |
✓ |
✓ |
✓ |
✓ |
Mobiles & Tablets |
✘ |
✓ |
✓ |
✓ |
✓ |
✓ |
Accessories |
✘ |
✓ |
✓ |
✓ |
✓ |
✓ |
Fashion |
✘ |
✓ |
✓ |
✓ |
✓ |
✓ |
Interactive Videos, E-Books & AR/VR Content |
✘ |
✓ |
✘ |
✘ |
✓ |
✘ |
Software (AI & Programming) |
✘ |
✓ |
✘ |
✘ |
✓ |
✘ |
Games (Physical, Soft) |
✘ |
✓ |
✓ |
✓ |
✓ |
✓ |
Courses |
✘ |
✓ |
✘ |
✘ |
✓ |
✘ |
Return policy features:
You have 14 days to make a refund request after your order has been delivered.
You can return any product you have bought, and we will take care of the return shipping costs.
If the item you have received is defective, not fit for purpose or not as described on the website, you may return it within 30 days from receiving it and will receive a full refund along with any shipping fees applied.
If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees paid.
How Does Return Policy Work ?
Via My Orders page/screen click on Return Item.
A pick-up will be scheduled by one of our courier services.
Pack the item in its original state and packing. Hand over the package to the courier representative
Once we receive your returned item, we will inspect it and process your refund